HeyJaredSpa Insider
Welcome to Spa Insider, the podcast for spa professionals who want to grow, connect, and thrive. Hosted by Universal Companies—trusted by spas from the Ritz-Carlton to independent practitioners—we share tips, tools, and expert advice to support your day-to-day and long-term…
- Indexed episodes, last 90 days
- 6
- Latest publication
- Aug 18, 2026
- Audience
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- Earliest in this view
- Jul 7, 2026
Latest episodes
Building an Esthetics Career that Stands Out with Joanne Berry (opens the original)
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What happens after esthetics school? That was one of the biggest themes in my conversation with Joanne Berry, founder of Wellness Education Hub. Joanne trained in the UK, where her education included both aesthetics and massage, and she has spent more than three decades teaching spa professionals around the world. In our conversation, she talked about the very real gaps that can exist when students graduate from shorter licensing programs in the U.S. and what educators can do to help fill them.
From Story to Strategy: Building a Business People Believe In with Patrick Huey (opens the original)
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Every business has a story, but the strongest ones do more than tell it. They bring it to life through their culture, decisions, leadership, and the experiences they create for both employees and guests. In this episode of Spa Insider , John Cowan sits down with Patrick Huey, Director of Operations, Global Wellbeing at Hyatt Hotels Corporation, and creator and host of At the Podium , to explore the role story plays in building an authentic and enduring business. Patrick explains why your story i
From Good to Forbes Five Star: Your Guide to Creating Standout Spa Experiences (opens the original)
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Great service is expected. The real question is what makes your spa meaningfully different. In this episode, John Cowan speaks with Catherine Warren, Vice President at Arch Amenities Group, who oversees Forbes Five-Star training across more than 80 luxury spa properties. Catherine breaks down what exceptional service looks like beyond the checklist, from personalization and anticipatory care to luxury language, team presentation, brand consistency, and the operational details guests may never co
From Nurse to CEO: A Caregiver's Approach to Hospitality with Michael Tompkins (opens the original)
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When I first started researching Michael Tompkins, I couldn't stop reading. His career has taken him from registered nurse to massage therapist, from helping shape Canyon Ranch's approach to health and wellness to serving as CEO of Miraval Resorts, Chairman of the International Spa Association (ISPA), and now General Manager of The Inn at Little Washington. Yet despite leading some of the most respected organizations in hospitality, one thing has remained constant throughout his career: a deep c
The Psychology Behind Extraordinary Spa Experiences with Jeremy McCarthy (opens the original)
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In this episode of Spa Insider , John sits down with Jeremy McCarthy, CEO of Leisure Alchemy, former Group Director of Spa & Wellness at Mandarin Oriental Hotel Group, and author of The Psychology of Spas & Wellbeing, to explore the science behind exceptional guest experiences. Drawing on decades of leadership in luxury hospitality and a master's degree in Applied Positive Psychology from the University of Pennsylvania, Jeremy explains why the most memorable spa experiences aren't accidental—the
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