HeyJaredShop Talk Her Way
Shop Talk Her Way is where former shop owner and coach JeanAnn Saint Grace opens up the books on what it really takes to run a profitable, sustainable, and well-balanced auto repair business.With decades of experience in bookkeeping, operations, and leadership, JeanAnn brings…
- Indexed episodes, last 90 days
- 10
- Latest publication
- Sep 9, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 8, 2026
Latest episodes
No Signature, No Protection? Shop Owners Need to Know ASAP | Ep 31 (opens the original)
Read excerpt
Thanks for listening to Shop Talk Her Way! AutoFix Auto Shop Coaching helps auto repair shop owners strengthen operations, develop their teams, and improve profitability with practical, industry-specific guidance. Spend less time putting out fires and more time building the business you want by clicking HERE In this episode, JeanAnn SaintGrace explains why auto repair shops should never rely on handshake deals when it comes to customer repairs. She breaks down why proper documentation, written e
How to Build a Shop That Fits Your Life | Ep 30 (opens the original)
Read excerpt
Thanks for listening to Shop Talk Her Way! AutoFix Auto Shop Coaching helps auto repair shop owners strengthen operations, develop their teams, and improve profitability with practical, industry-specific guidance. Spend less time putting out fires and more time building the business you want by clicking HERE In this episode, JeanAnn SaintGrace explains why shop owners, not coaches, should be the ultimate authority when it comes to building their business. Whether you want a profitable two bay sh
Why Your Shop Should Stop Giving Away Diagnostics | Ep 29 (opens the original)
Read excerpt
In this episode, JeanAnn SaintGrace explains how shops can confidently sell and charge for diagnostic work without making customers feel like they are paying for “just a scan.” She recommends reframing diagnostics as an investigation or evaluation, setting expectations upfront, and clearly explaining the time, tools, and expertise involved. JeanAnn also covers advisor scripts, documentation, DVIs, diagnostic pricing, and creating a shop culture where technicians can ask for help and take the tim
What To Do When Business Slows Down | Ep 28 (opens the original)
Read excerpt
In this episode, JeanAnn SaintGrace explains how shop leaders can turn slow periods into opportunities instead of letting them hurt morale. She shares practical ways to use downtime for training, cleaning, process improvements, customer outreach, and team development. JeanAnn also encourages owners to plan for seasonal slowdowns, support their teams, and use small culture-building activities to keep everyone engaged until business picks back up. Timestamps: 00:00 Cheerleading Through Slowdowns 0
How to Keep Marketing Your Shop Without Discounts | Ep 27 (opens the original)
Read excerpt
In this episode, JeanAnn SaintGrace explains how auto repair shops can build a simple 12-month marketing calendar that focuses on educating, engaging, and serving customers instead of constant sales and discounts. She shares seasonal campaign ideas, community outreach strategies, and practical ways to use AI and social media tools to stay consistent. JeanAnn also explains why marketing is part of every customer interaction and how strong relationships can turn into long-term loyalty. Timestamps:
Publishing over time
Last 90 days. Choose a month to open its work.
Recurring subjects
Named in the text we hold. One piece can cover several.
Audience
No verified audience measurement yet.
About this data
Counts cover the work we have indexed. Tone needs enough text and a confident classification. Excerpts and episode notes are not full articles or transcripts.
Identity or attribution wrong? Suggest a correction.