HeyJaredService Drive Revolution with Chris Collins
Got a question for the show? Call us at 1-833-3-ASK-SDR!Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack.
- Indexed episodes, last 90 days
- 11
- Latest publication
- Sep 21, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 6, 2026
Latest episodes
You Don't Need Advisor Training | SDR #377 (opens the original)
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In this episode of Service Drive Revolution, Chris "Bulldog" Collins, Hogi and Adam explain why training advisors before fixing the operating system can make a service drive worse. If advisors sell more work but the shop cannot complete it, repair orders stall, promise times slip, customers become frustrated and advisors quickly stop presenting additional work. Why won't service advisor training fix an underperforming dealership service department? Because weak sales, poor communication, low CSI
Avoiding Socialsm in the Service Drive | SDR #376 (opens the original)
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Socialism in the service drive starts the same way every time: top performers get capped, weak performers get carried, and the whole shop drifts toward the middle. In this episode of Service Drive Revolution, Chris Collins, Adam Krey, and Hogi break down how to spot it early and what to do strategically to keep your service department on the capitalist side of the coin. This is the follow-up to last week's episode, which sparked a huge conversation in the comments — so this one is a live Q&A. Qu
Socialism In The Service Drive | SDR #375 (opens the original)
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Is socialism coming to your service drive? In this episode of Service Drive Revolution, Chris Collins, Chris Hogland, and Adam Krey dig into one of the biggest conversations building inside fixed operations: technician pay, flat rate vs. hourly, student debt, apprenticeship programs, entitlement, leadership, and why dealerships have to stop ignoring the people who actually produce the labor. The team also answers a live fixed ops question about labor gross percentage, posted labor rate, and Effe
SDR #374: Fixed Ops Should Carry Dealerships (opens the original)
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Why isn't Fixed Ops saving dealerships while vehicle sales and front-end gross are falling? In Service Drive Revolution #374, Chris, Hogi and Adam examine why service and parts departments are remaining flat when they should be carrying dealership overhead. Customers are keeping vehicles longer and driving more, yet many stores are booked out for weeks, losing customer-pay work and allowing independent shops to capture market share. The team identifies technician capacity as the primary constrai
SDR #373: 5 Things Great Service Managers Do (opens the original)
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Great service managers don't simply survive the month—they build stronger teams, improve the customer experience and create consistently profitable service departments. In this episode of Service Drive Revolution, automotive fixed operations expert Chris Collins reveals five overlooked habits that separate great dealership service managers from average ones. Great service managers: 1. Reject the status quo and continually improve their processes. 2. Know their numbers and understand how to chang
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