HeyJaredService Council inService™ Podcast Series
Interviews uncovering best practices by world-class Service, Customer Experience, and Customer Support Executives
- Indexed episodes, last 90 days
- 5
- Latest publication
- Aug 21, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 10, 2026
Latest episodes
Next-Gen Service Contracts for the Post-Warranty Period w/ Ben Groeneveld, Syncron (opens the original)
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How can OEMs retain customers beyond warranty, protect service revenue and grow their margins? Customers are increasingly looking beyond the OEM channel after warranty for multiple reasons including the rising cost of service parts and labor, or the ripple effects from ‘right to repair’ regulations. In this context, the ability to understand and contractually adapt to the customers’ perception of value as well as the speed to confidently provide a risk-based quote can be the critical differentia
Breaking the AI Paradox: “Adaptive Guidance” is the Next Service Model w/ Roshan Pinto, Tavant (opens the original)
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The next competitive advantage in service won't come from having more AI. It will come from delivering the right guidance to the right person at the right moment. Join us on Thursday, August 13th at 12pm ET for the next episode of the inService Podcast Live. Host John Carroll will sit down with Tavant 's SVP of Manufacturing, Roshan Pinto , to explore why “adaptive guidance” is emerging as the next service model. Whether it’s supporting a field technician, providing guidance for complex warranty
Think Bigger: Building AI Teammates That Make Service Teams Superhuman w/ Niken Patel, Neuron7.ai (opens the original)
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AI is increasingly demonstrating it can improve efficiency, with a third of respondents to the 2026 State of AI and Service Technology survey saying they are ‘already experiencing significant benefits’. Going further, what happens when organizations stop thinking about AI as a tool and start treating it as a teammate that makes them better? Join us on Thursday, August 6th at 12pm ET for the next episode of the inService Podcast Live. Host Gerardo Pelayo, Ph.D. Pelayo will sit down with Neuron7.a
Shifting the Focus from AI to Decision Intelligence w/ Edward Krzysik, Circuitry.ai (opens the original)
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AI is everywhere, but how do service organizations move beyond capabilities-centric and right-fit conversations and towards a focus on quickly achieving measurable business results? Reframing the conversation as decision intelligence is a subtle, yet powerful lever. If you’re evaluating AI investments for service, you’ll want to tune into our next episode of the inService Podcast. We’ll be delving into how organizations are connecting and integrating tribal knowledge, service history, parts, and
EP108 - Priorities’ Paradigm Shift: Going for the Gain Before the Pain w/ Pulin Kumar, Pyxtech (opens the original)
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Every service leader knows modernization is important—but when budgets are tight, priorities are competing, and new technologies seem to emerge every week, how do you know what deserves your attention first? More importantly, how do you distinguish between investments that simply solve today's problems and those that create long-term business value? Join us as we welcome Pyxtech CEO and Founder, Pulin Kumar to the podcast studio. Together, we'll explore why leading organizations are shifting fro
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