HeyJaredSaaS Therapy
Get comfy. It's time for "SaaS Therapy," with industry veterans Todd Kirk and Casey Trujillo – the podcast for customer-facing teams in SaaS.
- Indexed episodes, last 90 days
- 8
- Latest publication
- Sep 2, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 8, 2026
Latest episodes
The Hidden Cost of AI Adoption: Why Usage Doesn't Always Equal Value (opens the original)
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Summary In this episode, Todd Kirk and Casey Trujillo explore innovative strategies for customer education and AI license utilization, emphasizing practical approaches to increase engagement and value realization. Key Topics AI proliferation and costs Customer education strategies Microlearning for quick wins Leadership buy-in for technology adoption Using surveys to measure impact Bottom-up vs top-down training approaches Resources Connect with Casey
Navigating Change Management with Julie Whitten (opens the original)
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Summary In this episode, Casey Trijill interviews Julie Whitten about the critical role of change management and internal communications in successful software implementation and organizational change. They explore frameworks, best practices, and the importance of understanding the human side of change. Key Topics The role of internal communications in organizational change How to measure success in change initiatives The importance of stakeholder analysis and leadership alignment Best practices
Customer Training: Live, Engaging, and Long-Term Strategies (opens the original)
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Summary In this episode, Todd Kirk chats with Dan Braithwaite about the evolving landscape of customer training, emphasizing the importance of live training, engagement strategies, and long-term program design to maximize impact. Key Topics The resurgence of live training and its benefits Strategies to increase engagement and participation Balancing in-person and virtual training methods Creating memorable and effective training experiences Measuring success and proving value in training program
Mastering Customer Conversations: Strategies for Success (opens the original)
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Summary In this episode, Lang Barth shares insights on how to effectively engage with customers, gather valuable feedback, and build trust to improve product and customer success strategies. Discover practical tips on starting conversations, overcoming fears, and leveraging AI for customer insights. Takeaways Start with simple, quantitative questions to understand customer personas. Build trust by being authentic and transparent in conversations. Use customer feedback to identify gaps and inform
Mastering Change Management: Strategies for Success with Allie Hartman (opens the original)
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Summary In this episode, Ali Hartman shares insights on change management principles, their application in personal and professional life, and strategies for driving successful organizational change, especially in the context of technology adoption like AI. Key topics Change management principles and their application in personal life The importance of motivation, ability, and reinforcement in change Strategies for overcoming resistance and fear in organizational change The role of leadership an
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