HeyJaredRush to Resolution: Transforming Customer Experiences for Growing SaaS Companies
Rush to Resolution is transforming customer experiences for growing B2B companies.We are Customer Support Systems Architects and CX leadership coaches. - Create structured systems that drive clarity and consistency. - Drive efficiency with clear decision-making frameworks.
- Indexed episodes, last 90 days
- 3
- Latest publication
- Sep 30, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 14, 2026
Latest episodes
Guru vs. Product Speed: How Attio Keeps Its Knowledge Base Current - Cora van Leeuwen (opens the original)
Read excerpt
Two to three product changes a week. That's what Cora Van Leeuwen walked into when she joined Attio's support team, and it's what pushed her to rethink how Guru stays current. Cora walks through the staleness scan she built in Claude to catch outdated Guru cards, how she decides what's true when Slack, Intercom, and Guru disagree, and why verifying a knowledge base gets harder once a team outgrows the honor system. Still unresolved: who's actually responsible for keeping it verified as the team
Unresolved.cx - When Feedback Has To Matter - Paul Tucker (opens the original)
Read excerpt
Paul Tucker built a support team at ChiroCat that chiropractors call legendary, and he did it without a chiropractic background. He hired insurance billers who'd worked inside chiropractic offices — people who already spoke the language. That hiring decision is the foundation for everything else he's built. In this episode, Paul walks through how he thinks about customer appetite for AI, what his Claude-powered internal tools actually do, and the feedback problem he's still working through: how
Unresolved.cx - Acting on Voice of the Customer still requires a human - Cati Brunell-Brutman (opens the original)
Read excerpt
Cati Brunell-Brutman ran VOC at Glossier, Birchbox, Headway, and Daily Harvest. Her read on where the field is right now: AI has largely solved the surfacing problem. The judgment of what to do with the data still hasn't automated. So many Customer Experience leaders are testing with AI and rebuilding with AI as their foundation. Every one of us have to reinvent everything that we’ve known about customer experience systems and processes. You’re not alone, so let’s do this journey together. That’
Publishing over time
Last 90 days. Choose a month to open its work.
Recurring subjects
Named in the text we hold. One piece can cover several.
Not enough subject data for this period yet.
Audience
No verified audience measurement yet.
About this data
Counts cover the work we have indexed. Tone needs enough text and a confident classification. Excerpts and episode notes are not full articles or transcripts.
Identity or attribution wrong? Suggest a correction.
See coverage about Rush to Resolution: Transforming Customer Experiences for Growing SaaS Companies