HeyJaredRevolutionizing Business Operations with Tony Saldanha
Conversations with the leaders shaping the future of Global Business Services. Hosted by Tony Saldanha, Co-Founder of Inixia, former P&G executive, and author of 'Why Digital Transformations Fail,' this podcast explores how enterprises build transformation capability that lasts.
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- Sep 8, 2026
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The Secret to Scalable GBS Automation: Process First, Technology Second with Dr. Frank Schüler (opens the original)
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In this episode of Revolutionizing Business Operations, Tony sits down with Dr. Frank Schüler , Managing Director of the Global Service Center at DHL Global Forwarding. Together, they unpack the growing complexities and rising costs of automation portfolios in Global Business Services (GBS)Dr. Schüler shares his breakthrough, capability-based framework that treats automation as reusable, product-agnostic building blocks, an approach he pioneered years ahead of the current AI hype. From clarifyin
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