HeyJaredRetention Roadmap: Navigating Service Success for New Car Dealerships
There’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time!
- Indexed episodes, last 90 days
- 6
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- Sep 2, 2026
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- Jul 9, 2026
Latest episodes
How to Become Your Customer’s First Call for Tires (opens the original)
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Only about one-third of dealership service customers bought their last set of tires from the dealership. That’s not just a missed tire sale. Once a customer heads somewhere else for tires, that shop gets a shot at the rotations, alignments, brakes, maintenance, and repair work that comes next. In this episode, sponsored by DriveSure, Bill Springer sits down with Luke Ammann to talk about why tires should be treated as a retention tool, not simply another profit center. Luke shares the tire strat
Turning Service Visits Into Future Vehicle Sales (opens the original)
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Your next vehicle sale may already be sitting in the service drive. Yet while one-third of customers say they would be open to a sales conversation during a service visit, only 14% report that anyone actually starts one. The opportunity is not to pitch every customer who pulls into the lane. It’s to build a defined process that helps sales and service identify the right customers, start relevant conversations, and keep the relationship moving through the entire ownership cycle. In this episode,
The Three Habits Behind High Service Retention (opens the original)
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A dealership can deliver a great service visit and still lose the customer the next time around. That’s because retention isn’t won through one strong offer, one new tool, or even one memorable experience. Retention is built by making every part of the customer journey reinforce the next. In the series finale of Retention Roadmap, Bill Springer brings together the most important findings from the 2026 Dealership Service Retention Report to explain what high-retention dealerships do differently.
Convenience Has Changed the Fixed Ops Playbook (opens the original)
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Customers are no longer comparing your service drive only to the dealership across town. They’re comparing it to every fast, convenient, transparent experience they have elsewhere. Many dealerships may not realize how quickly that standard is rising. Keeping up means choosing technology and service models that fit your customers rather than adopting every new tool the same way. In this episode, sponsored by DriveSure, Bill Springer talks with automotive journalist and industry analyst Alysha Web
Moving Beyond the Discount (opens the original)
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A discount may win today’s repair order, but what brings that customer back for the next one? As service prices rise and customers become more price-sensitive, dealerships need to separate the offers that close a transaction from the strategies that build an actual habit. In this episode of Retention Roadmap, sponsored by DriveSure, Bill Springer continues his breakdown of the 2026 Dealership Service Retention Report by examining the role price plays in customer loyalty. He explains why bad expe
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