HeyJaredRegulated Digital
At Regulated Digital, we speak to the people trying to do right by people’s rights without disrupting human connection.Each episode features in-depth conversations with industry leaders and practitioners on topics including customer engagement, secure communications, privacy…
- Indexed episodes, last 90 days
- 8
- Latest publication
- Sep 30, 2026
- Audience
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- Earliest in this view
- Jul 21, 2026
Latest episodes
Protecting Access: Fraud Controls Without Locking Legitimate People Out, Kate Frankish, Suits Me (#48) (opens the original)
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Fraud controls protect customers and the wider payments system. But they can also stop a legitimate person from opening, keeping, or using the account they need for wages, benefits, and bills. On this episode of Regulated Digital, Kate Frankish , Non-Executive Director and Board Chair at Suits Me , looks at how providers can keep strong fraud controls without locking genuine customers out of everyday payment accounts. Learn more: https://www.mailock.com/blog/fraud-controls-financial-access-suits
The AI Edge Cases That Break Customer Trust, Robin Christopherson, AbilityNet (#47) (opens the original)
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For someone who is blind, being treated as a robot by a CAPTCHA for using a keyboard instead of a mouse is a frustrating barrier. Put a similar obstacle in a mortgage application or a pension service, and the consequences could extend well beyond an unread webpage. Robin Christopherson MBE, Head of Digital Inclusion at AbilityNet, joined Sam Kendall on Regulated Digital to discuss how AI can improve access to financial services, and where it can exclude the people who need them. Robin regularly
Can AI and Better Data Improve Financial Inclusion?, Kate Pender, Fair4AllFinance (#46) (opens the original)
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Financial services still make many decisions using a picture of customers that can be incomplete, historic, or built around lives that no longer look typical. Richer data can help firms see affordability more clearly. The harder question is whether the decision, and the route forward when the answer is no, make sense to the person affected. On Regulated Digital, Kate Pender , CEO of Fair4All Finance , joined us to explore what happens when financial-services firms use open banking, richer custom
Mortgage Communication: Building Borrower Certainty, Paul Broadhead, BSA (#45) (opens the original)
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Waiting is one of the hardest parts of a mortgage journey. A borrower may know that their application is moving, yet still have no idea what has been checked, what remains outstanding, or when they will hear back. That uncertainty becomes more difficult when rates are changing, a property transaction is time-sensitive, or the customer is worried about affordability. In this episode of Regulated Digital, Paul Broadhead , Head of Mortgages and Housing at the Building Societies Association (BSA) ,
Simplified Advice: What Firms Need to Make It Work, Simon Harrington, PIMFA (#44) (opens the original)
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A narrower financial recommendation should cost less to provide. The difficult part is deciding when that service is suitable and making its limits clear. In this episode of Regulated Digital, we speak with Simon Harrington , Head of Public Affairs at the Personal Investment Management & Financial Advice Association (PIMFA) , about whether simplified advice can widen access to personal recommendations without recreating the cost and complexity of holistic advice. Simon joined PIMFA in 2017 after
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