HeyJaredQuality Impact
Quality Impact is a series from the Chartered Quality Institute (CQI) hosted by Rashad Issa featuring interviews with thought leaders offering insights on the challenges, solutions and the future of their industries. Learn more about the CQI
- Indexed episodes, last 90 days
- 3
- Latest publication
- Sep 15, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 15, 2026
Latest episodes
Can Burnout Become a Quality Failure? (opens the original)
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What happens when the pursuit of high performance begins to undermine the people responsible for delivering it? In this episode, we speak with Maryna Bilousova, former pharmaceutical industry leader, executive advisor, speaker and author on human sustainability in quality leadership. Drawing on her experience in high-pressure corporate environments, Maryna explores how stress, decision fatigue, and burnout can quietly erode quality, governance, and organisational performance, and why protecting
The Power of Getting Quality Right (opens the original)
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From quality control at Birds Eye to AI systems for submarines and a major NHS digital transformation, Andrew Wright has spent his career working where the stakes are high. In this episode, he explains how trust, collaboration and designing for real user needs helped deliver projects that made a measurable impact, including an NHS Direct website that went on to save an estimated £60 million in its first year.
The Standards Crisis Nobody Is Talking About (opens the original)
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Standards quietly underpin modern life, yet most organisations still rely on PDFs and manual processes to put them into practice. In this episode, Simon Powell, Executive Director of the Digital Standards Alliance, explains how digital standards could help organisations transform quality, compliance, and innovation.
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