Products That Count
A newsletter with a mission to help everyone build great products.
- Indexed issues, last 90 days
- 13
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- Sep 30, 2026
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- Sep 7, 2026
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The product opportunities that will define the next decade (opens the original)
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I was at a dinner with entrepreneurs recently and someone asked what problems AI can solve that no technology before it could. The answers were humbling, because almost nobody is building for them.The first is loneliness. The loneliness crisis is getting worse every year. AI is the first technology that can address it at scale, not as a replacement for human connection, but as a genuine complement to it. Next is chronic illness. AI removes the biggest constraint in pharmaceutical research, the c
The question AI still can't answer about product management | Cengage Product SVP (opens the original)
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Ghazal Badiozamani is the SVP of Product Management at Cengage, one of the world’s largest education companies with roots in publishing that go back over 100 years. Before Cengage, she spent eight years at Elsevier helping legacy businesses understand and adopt emerging technology, starting with machine learning before it was mainstream, eventually building a digital team from scratch and launching a digital authoring system from nothing. In this episode of the CPO Rising series, Products That C
Why speed is the AI feature no one asks for but everyone needs | Fireworks AI VP of Technology and Strategy (opens the original)
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Rob Ferguson is the VP of Technology and Strategy at Fireworks AI, a company that makes frontier AI infrastructure accessible to any organization that wants to own its own models rather than depend on someone else’s. He started studying machine learning before it was called AI, worked on Pro Tools and AI systems for a music streaming service, helped design Amazon Go’s grab-and-go technology, and built startup programs at AWS and Microsoft. Now he is at what he calls the front row of AI, sitting
How Brightline Brought Mental Health Care to 400,000 Kids Who Had Never Had It, and Why AI Is Not the One Delivering It (opens the original)
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Mahssa Mostajabi is the Head of Product at Brightline Health, a pediatric behavioral health company delivering therapy, psychiatry, and coaching to kids, teens, and families across both virtual and in-person settings. She joined Brightline in April 2025, on the exact day the company’s first Brooklyn clinic opened, stepping into an organization mid-pivot from virtual-first to hybrid care. Before Brightline, her path wound through women’s health, maternal care, insurance, and fintech, with a consi
Why the AI ROI frustration is completely predictable (opens the original)
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I’ve been seeing a lot of chatter right now about the lack of ROI from AI. I want to reframe that conversation, because what we’re experiencing is exactly what happens with every major technology wave.Every technology develops in three phases. Phase one is the intellectual problem. This is the R&D phase, where the technology solves something that couldn’t be solved before. For AI, that was IBM Watson about 15 years ago. This phase always ends the same way: the technology works, but the infrastru
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