HeyJaredPrinciples not playbooks
Join me in exploring the principles and mental models founders and leaders are using to build enduring and powerful companies in the AI Age.
- Indexed issues, last 90 days
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- Aug 28, 2026
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- Jul 3, 2026
Latest issues
Uncomfortably narrow (opens the original)
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I spoke to Conor O’Loughlin the other day, exploring his experience of scaling in the US.Conor founded Glofox in Dublin in 2012, we (Notion Capital) invested in 2019 and he went on to build it into a platform serving studios and gyms in sixty countries. He relocated with his family to the US (first LA and then Miami), sold to ABC Fitness in 2021, and then spent the years since as CRO inside the American acquirer.At the time of the acquisition the US was 40 to 50 per cent of revenue and 60 to 70
Your product can know everything except whether your customer is winning. (opens the original)
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Software is becoming extraordinarily good at understanding its own performance. The question we need to ask ourselves is what that leaves for the people.I put that question to Dan Steinman, who spent two decades defining the Customer Success discipline, first at Marketo and then as Chief Customer Officer at Gainsight. Nobody I know has thought harder about what it means to help a customer realise value.We’ve been working together for nearly ten years. We didn’t always agree on this one.Customer
What matters most? And the three questions every founder must keep asking... (opens the original)
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Founders spend enormous amounts of time discussing roadmaps, pricing, hiring, fundraising and go-to-market. Yet every one of those decisions ultimately depends on three more fundamental questions:<img alt="" class="sizing-normal" height="971" src="https
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