Podcrafts Podcast
Real Insights. No Fluff.This is not a get-rich-quick podcast. If you’re looking for overnight success or easy money, you won’t find it here.
- Indexed episodes, last 90 days
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- Jul 20, 2026
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- Jul 20, 2026
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#3: The Retention Effect / Repeat Clients Spend 67% More (opens the original)
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Great service alone doesn't keep clients — support does. In this episode, we break down the difference between customer support and customer success, why retention beats acquisition every time, and how being fast and available became the backbone of how we've kept clients for years. In this episode: Customer support vs. customer success: where's the line, and does it matter? Why speed and availability are the most crucial parts of support ("people do not like to wait") The client who left for a
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