HeyJaredPerformance Matters | A 5 Moments of Need® Podcast Series
This podcast series dives deeper into the 5 Moments of Learning Need®.The 5 Moments of Need present a practical framework to drive higher job performance. The Five Moments of Learning Need focus on the different times where workers need learning.
- Indexed episodes, last 90 days
- 4
- Latest publication
- Sep 2, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 29, 2026
Latest episodes
Stop Training for Knowledge. Start Designing for Performance. (opens the original)
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What if the problem isn’t the training—but the way we think about performance? In this episode of Performance Matters, Bob Mosher sits down with Guy Wallace to explore why traditional learning approaches often fall short and what it takes to design learning that actually supports performance on the job. They discuss performance-based design, the importance of understanding the real performance context, and why performance support can be more valuable than asking employees to simply memorize info
How UHC Is Building a Performance-First Learning Culture (opens the original)
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What happens when a large learning organization shifts its focus from delivering training to enabling performance? In this episode of the Performance Matters podcast, Bob Mosher sits down with Christy Pletcher and Scott Schmoldt of UnitedHealthcare (UHC) to explore their real-world journey toward building a performance-first learning organization. Together, they share four principles that have helped UHC transform how its learning teams design, support, and measure learning in the flow of work.
Trailblazer Spotlight: Dr. John Townsend on Measuring What Matters (opens the original)
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In the first episode of our Trailblazer Series, Bob Mosher sits down with 5 Moments of Need Trailblazer Award recipient Dr. John Townsend to explore what it really takes to transform learning into measurable business performance. Drawing on more than 30 years of experience in financial services and organizational learning, Dr. Townsend shares how a performance-first mindset has helped multiple organizations reduce training time, improve employee performance, accelerate change adoption, and demon
Task Intelligence: The Missing Link Between AI and Human Performance (opens the original)
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AI is transforming the way organizations work, but successful AI adoption starts with understanding the work itself. In this episode of the Performance Matters podcast, Bob Mosher welcomes back Dr. Con Gottfredson to explore the emerging concept of task intelligence and why understanding work at the job-task level is critical for organizations seeking to leverage AI effectively. Together, Bob and Con discuss why many skills-based initiatives have struggled, how task intelligence provides a more
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