HeyJaredOutside-In
IST Management Services, the US's largest independent privately held IFM. For the past 20 years, the Process Outsourcing industry has changed dramatically.
- Indexed episodes, last 90 days
- 2
- Latest publication
- Sep 10, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 21, 2026
Latest episodes
Who's Keeping Up So You Don't Have To? (opens the original)
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Inside the fast-moving world of AI, security, and legal technology. Technology isn't the hard part anymore; it's keeping up with it. In this episode, IST's Jordan McQuown, CIO and CISO, sits down with host Brad Burgess to unpack the fast-moving world of AI in legal technology, and why the pace of change has made a dedicated technology partner more valuable than ever. Jordan walks through the tools already reshaping how legal teams work , image recognition that turns thousands of photos into a se
Seen and Heard: What True Client Partnership Actually Looks Like (opens the original)
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How IST turns vendors into partners and lets clients focus on their own work. When the contract is signed, most vendors hand the client off and disappear. R ella Cesarone , Account Executive on IST's litigation support team, makes the case that this is exactly where the real work begins. Drawing on more than a decade in eDiscovery and litigation support, she shares how the best partnerships are built after the sale with constant communication, hard conversations handled honestly, and the kind of
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