OFFBounds Retail
OFFBounds is a podcast where commerce executives share their perspectives, successes, and lessons learned in their careers to inspire other global leaders in their journey and decision-making.Every week, the host Paula Macaggi meets industry leaders to discuss business…
- Indexed episodes, last 90 days
- 10
- Latest publication
- Sep 8, 2026
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- Earliest in this view
- Jul 6, 2026
Latest episodes
132. CVS Health's CDTO, Tony Ambrozie “The future of healthcare isn’t more technology. It’s less complexity for the patient.” (opens the original)
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What if all your health records lived in one place, and AI could help you understand what they actually mean? In this episode of OFFBounds, Paula Macaggi speaks with Tony Ambrozie, Chief Digital and Technology Officer at CVS Health and Health100, about the company’s vision for a simpler, more connected and more personalized healthcare experience. Tony introduces Health100, an AI-powered platform designed to bring fragmented health information together while keeping consumers in control of their
131. ☀️[Rewind] How Loblaw Built the Future of Grocery Retail (opens the original)
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In this OFFBounds Summer Rewind, Paula Macaggi revisits her conversation with Lauren Steinberg, Chief Digital Officer at Loblaw, Canada’s largest retailer. Lauren shares how Loblaw built its digital business like a startup within the enterprise, embraced the advantages of being a first mover, and scaled online grocery through experimentation, accountability, and technology designed to evolve with customer expectations. The conversation explores the future of grocery retail, from AI-powered perso
130. ☀️ [Rewind] Vitamin Shoppe's Andrew Laudato on AI, Innovation and the Future of Retail (opens the original)
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What does it take to lead retail innovation when technology is evolving faster than ever? In this OFFBounds Summer Rewind, Paula Macaggi revisits her conversation with Andrew Laudato, Chief Operating Officer of The Vitamin Shoppe and author of Fostering Innovation . Andrew explains why companies do not need a separate AI strategy, but a strong business strategy that uses AI and other technologies to solve real problems and better serve customers. The conversation explores AI agents, composable c
129. ☀️[Rewind] How Tony’s Chocolonely Scaled Purpose Without Compromise (opens the original)
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Can a purpose-driven brand scale without compromising its mission? In this OFFBounds Summer Rewind, Paula Macaggi revisits her conversation with Dusan Vujovic, President of North America at Tony’s Chocolonely, to explore how the company entered one of the world’s most competitive consumer categories and built a loyal following around its mission to make chocolate 100% exploitation-free. Dusan shares how Tony’s expanded into major retailers including Walmart, Target, Costco, Whole Foods, and Krog
128. ☀️[Rewind] How Mecca Brands Scales Human Connection in Retail (opens the original)
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This week on our Summer Rewind series, we're revisiting one of our favorite conversations from Singapore at NRF APAC with Ian Burl, Chief Retail Officer at Mecca, Australia's leading prestige beauty retailer. Long before "experiential retail" became an industry buzzword, Mecca was building stores centered on human connection, empathy, and memorable customer experiences. In this episode, Ian shares how the company has created a culture where customer stories matter more than short-term metrics, w
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