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No Vacancy is home to the hospitality industry's top podcasts. We speak to the CEOs, influencers and leaders to go behind the scenes of the hotel and travel business.
- Indexed episodes, last 90 days
- 58
- Latest publication
- Sep 22, 2026
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- Earliest in this view
- Jul 6, 2026
Latest episodes
The Group Business Edge Hotels Keep Missing (opens the original)
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One in three room nights globally comes from meetings and groups, with 60% of that demand coming from small and medium meetings. Lukasz Dabrowski, SVP of Global Supplier Relations at HRS, joins me on No Vacancy to explain where that group business is hiding and how hotels are getting better at finding it. Companies are combining transient travel, meetings, groups and extended stays to better understand their total buying power, while better data is helping hotels spot demand faster and respond b
Is AI Getting Your Hotel Wrong? (opens the original)
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AI is starting to decide which hotels travelers see — and what it says about your property may not even be right. Michael Bennett, CEO of Cendyn, and Nicki Graham, CMO, join me on No Vacancy to talk about what happens when travelers start asking ChatGPT, Gemini and other AI tools where they should stay — and the information those tools return doesn't match what the hotel actually wants people to know. That's the drift problem. AI pulls from multiple sources, and once the wrong information starts
Virtual Hotel Industry Happy Hour: Pet Peeves, Dynamic Pricing & Bad Decisions (opens the original)
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We've spent months asking one completely unnecessary but surprisingly important question: Which hotel pet peeve annoys us most? We started with 32. Now Always Hidden Lamp Switches and Water Pressure Roulette fight for the last spot against Outlet Desert in the championship round. Vote now on my LinkedIn page and help decide who gets there. https://lnkd.in/gaKZvpxu On this week's Friday Night Audit, Craig Sullivan , Dr. Producer Suzanne Bagnera, PhD, CHA, CED and I track the voting in real time,
Relational Wellness Is Next Big Hospitality Trend (opens the original)
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I'm calling it now: Relational wellness is the next major hospitality trend. The opportunity is we're spending more time with screens and less time with each other. Hospitality reverses that by bringing people back together. My proof is the Evermore Orlando Resort , purpose-built for connection. Families and friends stay together instead of scattering across separate hotel rooms, with large homes, shared kitchens, big gathering spaces, private pools and room around the table for everyone. For ye
How Hotels Use AI Without Losing Control of Guest Data (opens the original)
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Hotel employees already juggle enough. They don't need 10,000 system steps standing between them and the guest. Kevin King, CEO of Shiji Group, joins me on No Vacancy to talk about how #AI strips away that complexity so hotel teams spend more time focusing on hospitality. But Kevin keeps coming back to another issue: protecting the enormous amount of guest data powering all this technology. As hotels ask AI to do more, they also need to know exactly where that information goes and who gets acces
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