HeyJaredMy Favourite CX
Sharing some positivity from the world of Customer Experience, tune in to hear tales of wonderful experiences from a wide ranges of voices interviewed by Chris Holt.For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk
- Indexed episodes, last 90 days
- 5
- Latest publication
- Sep 3, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 9, 2026
Latest episodes
Is your AI WFM solution is solving a real problem or creating one? | Irina Hollatz | Ep 48 (opens the original)
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Today on My Favourite CX Irina Hollatz from Right WFM joins the podcast to talk about WFM, AI and why having the right people available to serve customers is where CX really starts. Irina then shares her favourite customer experience with LOT Polish Airlines and how anticipating customer needs, providing solutions and making a stressful situation feel seamless has created a level of trust and loyalty that keeps her coming back. To connect with Irina, head to LinkedIn - https://www.linkedin.com/i
Why AI should raise your floor, not replace your best agents | Chris Brdar | Ep 47 (opens the original)
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This time on My Favourite CX Chris Brdar from Red Mountain Weight Loss joins the podcast to talk about AI, employee experience and how technology can raise the level that teams deliver customer experience. Chris shares a deeply personal favourite customer experience that highlights the importance of empathy, understanding and taking the time to genuinely help someone when they need it most. CONTENT WARNING: Does include references to suicide in the second half of the podcast. To connect with Chr
Optimising everything is quietly destroying your mental health — and your CX | Tom Oxley | Ep 46 (opens the original)
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Today, Tom Oxley from Bamboo Mental Health joins the podcast to discuss why creating psychologically safe workplaces enables people to deliver exceptional customer experiences, how AI is changing the way we work, and how optimisation may not be conductive to your mental health. Tom then shares with us a favourite customer experience from a family campsite that perfectly demonstrates how authentic human connection and understanding your customers creates memorable experiences that keep people com
How to turn every service failure into loyalty with the right human response | Joe Naberhaus | Ep 45 (opens the original)
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How do you balance AI, outsourcing and the human touch to create exceptional customer experiences? Joe Naberhaus from Outsource Consultants joins the podcast to discuss the future of contact centres, the importance of knowledge management, agent empowerment and why customer loyalty is built through meaningful human interactions. Joe then shares a favourite customer experience from over 20 years ago that demonstrates how ownership, passion and going the extra mile can create customer loyalty that
Turning on AI without foundations is like hiring 10,000 untrained agents | Sam Davison | Ep 44 (opens the original)
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How do you build customer support operations that are ready for both today's customers and tomorrow's AI? Sam Davison from OPCX Solutions joins the podcast to discuss his journey from leading Sennheiser's global support operation to launching his own consultancy, sharing insights on omnichannel support, agent empowerment, knowledge management and why getting the foundations right is key to exceptional customer experience. Sam then shares two favourite customer experiences, highlighting an outsta
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