HeyJaredMegan Huber
Client Retention Strategist for 7-8 Figure Businesses | I Help CEOs Stop Losing Clients They Paid to Acquire | Host of the Built To Last Show
- Indexed issues, last 90 days
- 7
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- Aug 17, 2026
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- Jul 7, 2026
Latest issues
Why Your Client Success Manager Should Be Producing Revenue (opens the original)
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Client Success.If the question in your mind is, “What is a Client Success Manager” and “do I have one or not?” that’s a great place to start.A Client Success Manager (CSM) is the person responsible for what happens with the client after the sale. Their role is to proactively help clients get results, identify challenges before they become reasons to leave, and recognize opportunities for continued value through retention, renewals, upsells, referrals, and reactivations.Unlike traditi
The Most Expensive Client Success Manager You’ll Ever Hire Is the Wrong One (opens the original)
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When most founders decide it’s time to hire a Client Success Manager, here’s what happens.They open ChatGPT.Write a job description.Post it on Indeed or LinkedIn.Maybe ask their Facebook community if they know someone.A week later there are 150 applications waiting.Some have customer service experience.Some were virtual assistants.Some managed Facebook groups.Some call themselves “Client Success Managers” because they answered support emails for six months.Now the founder has another full-time j
Why I Think Client Success Will Become a C-Suite Function (opens the original)
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Not because of AI or marketing.Not because of sales and not even because of relationships.For decades, companies have built executive teams around the functions that create growth.A Chief Financial Officer manages capital.A Chief Marketing Officer manages attention.A Chief Sales (or Revenue) Officer manages revenue.A Chief Operations Officer manages execution.But there’s one asset that has become more valuable than ever and that is the relationship a company has with its clients.And surprisingly
Who Is a Relationship-Led Leader? (opens the original)
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Some measure it in followers.Most measure it in revenue.Some measure it in exits, acquisitions, or market share.Those things matter for sure. Let’s not take anything away from them.But I’ve noticed something different about the leaders I admire most.Jesse Cole of the Savannah BananasSara Blakely of SPANX and now SNEEX.They’ve built businesses people don’t want to leave.Not just employees.Clients.Customers.Partners.Communities.Vendors.The people around them stay.They refer others.They buy again.<
What Is Client Relationship Capital? (opens the original)
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Every business owner understands financial capital.You need money to grow.Most understand human capital.The right people can completely change the trajectory of a company.Many have learned the importance of brand capital.A trusted reputation opens doors that advertising never can.But I think there’s another form of capital that determines whether a business continues growing or slowly begins leaking value.I call it Client Relationship Capital.It’s not found on a balance sheet.You won’t see it in
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