HeyJaredMastering CS: Candid Leader Insights
Welcome to Mastering CS – Candid Leader Insights, where I, Irina Cismas, Head of Marketing at Custify, take you on a journey into the depths of Customer Success.
- Indexed episodes, last 90 days
- 14
- Latest publication
- Sep 15, 2026
- Audience
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- Earliest in this view
- Jul 8, 2026
Latest episodes
Ep 88 | Daniel Hyre (opens the original)
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In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Daniel Hyre , Customer Success Manager at ScreenCloud, a digital signage platform for managing screens across offices and locations. Daniel's path into CS is anything but conventional: fine wine, estate planning, carbon trading, and now digital signage. His background in industries where you can never push a sale shapes how he builds trust with customers. He shares how ScreenCloud uses AI signals to stay
Ep 87 | Donia Hesham (opens the original)
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In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Donia Hesham , Senior Customer Success Specialist at WalaPlus, an employee loyalty and rewards platform serving organizations across the Middle East. With a background in investment management and banking, Donia brings a unique perspective to Customer Success and managing complex account portfolios. She shares what it takes to manage 100+ accounts, how she tiers her portfolio to focus on what matters most
Ep 86 | Konstantin Kleemann (opens the original)
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In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Konstantin Kleemann , Senior Customer Success Manager at SAP Taulia, a working capital platform that helps companies pay suppliers faster while freeing up cash. With years of experience structuring working capital deals for corporate treasury teams at UniCredit, Konstantin brings a unique perspective on the buyer side of Customer Success. He shares what CS looks like in a two-sided platform serving both b
Ep 85 | Noémie Tosser (opens the original)
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In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Noémie Tosser , Customer Success Manager at Simundia, a digital coaching platform helping organizations move from ambition to action. Noémie works in a world where customer success can't be measured through clicks or logins. She shares how she evaluates whether a coaching journey is truly working, the challenges of understanding complex HR needs, where the CSM role begins and ends when the product is cent
Ep 84 | Freddie Franklin (opens the original)
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In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Freddie Franklin , Head of Customer Success at zeroheight, a platform that helps design and engineering teams build and manage their design systems. Freddie shares how he structured a team of five CSMs, how zeroheight uses Claude as a reasoning layer across its tool stack, and what AI agents the team has built to support Customer Success. He also discusses what changed when CS took on commercial accountab
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