HeyJaredLink High Leap
Link High Leap is your gateway to smarter IT. Hosted by Link High Technologies, each episode explores how managed IT, advanced cybersecurity, cloud solutions, and responsive support empower businesses to thrive.
- Indexed episodes, last 90 days
- 4
- Latest publication
- Sep 17, 2026
- Audience
- Checking…
- Earliest in this view
- Aug 12, 2026
Latest episodes
IT Procurement Best Practices: Stop Buying Tech That Creates More Work (opens the original)
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IT procurement best practices go far beyond getting three quotes and waiting for someone to approve the purchase. A rushed laptop order, unclear software renewal, mismatched vendor, or missing contract owner can create problems long after the invoice gets paid. This episode explores how organizations can build better purchasing controls around approvals, vendor management, security reviews, lifecycle planning, renewals, and support requirements. You’ll also see how public-sector purchasing adds
How to Handle IT Support Tickets Before They Hijack Your Workday (opens the original)
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Knowing how to handle IT support tickets is not just about closing requests faster. It is about controlling intake, identifying business impact, assigning clear ownership, and making sure the right issue reaches the right technician. This episode breaks down practical ways to categorize, prioritize, track, and resolve support tickets without losing context along the way. We also look at recurring ticket patterns, better intake requirements, root cause remediation, and the operational signals tha
Benefits Of Remote IT Support: Stop Letting IT Delays Drain Your Business (opens the original)
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The benefits of remote IT support go far beyond fixing a frozen laptop. Faster troubleshooting can keep approvals moving, restore cloud access, reduce invoice delays, support hybrid teams, and help businesses respond to recurring IT issues before they disrupt daily operations. This episode breaks down where remote support delivers the most value, where on-site expertise still matters, and how combining remote support with managed IT, cybersecurity, cloud, network, and VoIP services creates a mor
The Real Cost of IT Support for Small Businesses: Your Invoice Isn’t the Whole Story (opens the original)
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The cost of IT support for small businesses goes far beyond the monthly invoice. Slow ticket response, weak patching, untested backups, vendor delays, and unclear service scopes can quietly add to what your business pays for IT. This episode breaks down what actually drives support costs, how to compare break-fix, managed, and co-managed models, and what your agreement should cover. We also look at why the cheapest quote can become the most expensive option when downtime and operational risk ent
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