HeyJaredLeveraging the Laboratory
A Mayo Clinic podcast for administrators, outreach managers, and laboratory professionals hosted by Jane Hermansen, outreach manager at Mayo Clinic Laboratories, on how to best leverage and optimize the laboratory for patients, clients, and staff.
- Indexed episodes, last 90 days
- 2
- Latest publication
- Aug 31, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 27, 2026
Latest episodes
Using CRM To Grow and Retain Outreach Clients (opens the original)
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In this episode of the “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by Susan Wentworth, administrator of Mayo Clinic Laboratories’ customer relationship management (CRM) system, to discuss the value of CRMs and share practical advice for selecting, implementing, and managing one. Together, they explore: CRM benefits and capabilities (01:43): Learn why a CRM system is more than a contact database and how it can help laboratory o
The Metrics Behind High-Performing Outreach Programs (opens the original)
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In this episode of the “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Wendy Daigle and Ellen Dijkman Dulkes to discuss how laboratory outreach programs can use metrics to drive performance, strengthen client relationships, and support long-term growth. Together, they explore: Financial metrics (01:35): Learn which financial indicators are most important to monitor and how they can help guide strategic decisions. Ope
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