HeyJaredLeaders in Lending
Leaders In Lending is a show for lending professionals who want to grow their consumer lending programs and improve their consumer experiences.
- Indexed episodes, last 90 days
- 5
- Latest publication
- Sep 9, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 8, 2026
Latest episodes
Software as a Worker: Agentic AI Comes to Collections (opens the original)
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An adverse action notice can't say "because the bot told me so." That's the constraint on every AI risk model in lending, and it's where part two of our conversation lands. Jay Mossman of AKUVO and Dave Wasik of Second Order Solutions join host Barry Roach to work through where AI agents actually earn their place across the collections lifecycle, and where they don't. Dave maps the easy wins to the extremes: payment reminder nudges at one end, long defaulted accounts nobody could profitably dial
Nobody Answers the Phone: How Default Management Moved Upstream (opens the original)
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Only 13% of collections calls get answered. So what replaced the phone? Ten years ago, default management was almost entirely a phone-based process. Today, the phone gets answered 13% of the time, and the industry has rebuilt itself around digital-first outreach, behavioral data at a scale no single lender can reach, and models that predict on day one of delinquency how long an account will take to cure. Jay Mossman of AKUVO and Dave Wasik of 2nd Order Solutions join host Barry Roach to trace ho
The Future of Home Equity Is Frictionless (opens the original)
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How are leading banks and fintechs evolving to meet the needs of today’s homeowners? In this episode of Leaders in Lending, we sit down with Sam Garcia (CEO of HELN News), Ivan Ahmed (Senior Director at Experian), and Andy Walden (Head of Mortgage and Housing Market Research at ICE) to explore why the future of HELOCs depends on reducing friction and leveraging data. In this video, we discuss: The Rise of the "HELOC Credit Card": How digital-first lenders are reimagining home equity as a frictio
Why Better Predictions Beat Bigger Risk (opens the original)
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What if the biggest advantage in lending isn't taking less risk, but making better predictions? In this episode of Leaders in Lending, host Barry Roach sits down with Sanjay Dutta, President and Chief Capital Officer at Upstart, to discuss how AI-powered prediction models are reshaping lending, why capital matters more than ever, and what today's economic environment means for financial institutions. They discuss: Why Sanjay left Google to help build Upstart Why lending is fundamentally a predic
Why a 5% Retention Lift Could Mean 90% More Profit (opens the original)
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Most banks still treat community banking as a regulatory box to check. Queanne Smith, SVP and Group Strategy Manager at U.S. Bank, says that mindset caps growth instead of driving it, and breaks down how a 5% lift in client retention can swing profit by 25 to 90 percent. In this episode: - Community banking as growth infrastructure, not a side initiative - Getting embedded early in the customer lifecycle, pre-loan and pre-deposit - Why CRA requirements should be the floor, not the ceiling - Buil
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