HeyJaredKnowledgebase Ninjas
Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.
- Indexed episodes, last 90 days
- 5
- Latest publication
- Sep 9, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 15, 2026
Latest episodes
Writing Clearly in the Age of AI: Lessons from Stripe’s Ryan Young (opens the original)
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In this episode of the Knowledge Base Ninjas podcast , host Gowri Ramkumar speaks with Ryan Young, Staff Technical Writer at Stripe , about the fundamentals of technical writing and how they continue to matter in an evolving technology landscape. Ryan shares his journey into technical writing and explains why clarity, conciseness, and understanding the reader remain essential, regardless of the tools writers use. He also discusses writing for different stages of the user journey, using progressi
Your User Is Already Angry: A Chat with James Beach (opens the original)
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In this episode of the Knowledge Base Ninjas podcast, Gowri Ramkumar speaks with James Beach about how he approaches technical writing from a reader's perspective. James builds a persona for the target user before writing a single word, often testing the product himself through their eyes. Documentation, for him, is written for someone who's already frustrated and just wants a quick answer. He explains how storytelling and narrative thinking quietly shape the way he structures troubleshooting gu
Why Human-Written Docs Are the Best AI-Optimized Docs - Gareth Brinn (opens the original)
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In this episode of Knowledge Base Ninjas, host Gowri speaks with Gareth Brinn, Documentation Manager at Gravitee, about what changes in a documentation team when AI enters the workflow. Gareth says that AI is an optimisation tool, not a replacement. He reframes manual documentation as manual context building: understanding user journeys, talking to solutions engineers and support teams, and structuring information so agents can use it. Human-generated content, he argues, is AI-optimised content
Why Humans Shouldn't Write First Drafts - Prince Eze Onyeanuna (opens the original)
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In this episode of the Knowledge Base Ninjas podcast, Gowri Ramkumar speaks with Prince Eze Onyeanuna about how AI is reshaping technical writing. Prince shares why he believes humans should no longer write first drafts, and why the idea and judgment must always stay human. He explains how AI can close a long-standing gap in documentation, keeping docs in sync with fast-moving products. Content now needs to be structured for AI agents and LLMs, not just human readers. Prince reflects on how writ
From Python to Technical Writing: A Cloud-Native Documentation Journey with Michael Uzukwu (opens the original)
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In this episode of Knowledge Base Ninjas, host Gowri Ramkumar speaks with Michael Uzukwu, Lead Technical Writer at Opsimate and a 2026 LFX mentee for kgateway, about his unconventional path into technical writing. Michael shares how he started as a Python programmer exploring data analytics before discovering that documenting his projects — not the analysis itself — was what he truly enjoyed. He explains which analytics skills transferred most usefully into writing, namely structuring informatio
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