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Keys To The Shop : Equipping Coffee Shop Leaders

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career.

Podcast · By Chris Deferio · English · Official site

Indexed episodes, last 90 days
24
Latest publication
Sep 10, 2026
Audience
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Earliest in this view
Jul 7, 2026

Latest episodes

  1. Episode · Sep 10, 2026

    SHIFT BREAK! It's Got To Hurt If It's To Heal! : The Pins and Needles of Positive Change (opens the original)

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    All too often we are likely to stick with the comfortable and known dysfunction or the habitual neglect of important areas of our business, than to take the uncomfortable but needed step of fixing and bringing life into those areas. In fact, I believe avoidance of taking action on those areas in need of attention is the first step in business failure. Today on Shift Break we will be talking about embracing the pain associated with bringing attention, resource, and life back into areas that have

  2. Episode · Sep 7, 2026

    625: 5 Ways To Make Your Coffee Taste Better (opens the original)

    Episode notes · Positive tone

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    The quality of your coffee is one of the main reasons people choose your cafe vs another. It is the baseline expectation customers have for a specialty coffee shop and today, in spite of our abundant resources and access to information and tools, we are still far from consistently meeting, let alone exceeding, those expectations. On the show today we will cover 5 ways your cafe can make your coffee and your whole menu taste better. I do believe we have claimed victory too soon and have conflated

  3. Episode · Sep 5, 2026

    624: Founder Friday! The Power of Inclusion w/ Lindsay Wredge of 321 Coffee in Raleigh, NC (opens the original)

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    One of the coolest things about coffee is how it can be used as a catalyst for change. Today we are going to be talking with someone who has built one of the best examples of how a business with a vision can make real progress for inclusion. We are talking with Lindsay Wredge, Co-founder of 321 Coffee in Raleigh, NC! 321 Coffee is a coffee shop and roaster built on inclusion. Based in Raleigh, NC, 321 currently employs over 50 adults with intellectual and developmental disabilities (IDD). They a

  4. Episode · Sep 3, 2026

    SHIFT BREAK! It's The Way You Say It: Tips For Improving How People Receive Your Words (opens the original)

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    You may have the best advice and information, but then your delivery can often fall flat or even have the opposite effect. This is very common in the cafe leadership environment where things are busy and our emotions feed into how we speak. Today on Shift Break we will be talking about how to start paying attention to and adjusting the spirit behind the words you speak and how to make practical adjustments so what you say will be effective. KEY HOLDER COACHING GROUPS APPLY TO THE 2026 KHCG COHOR

  5. Episode · Sep 2, 2026

    623: Coffee Content Overload! What Matters Most When Consuming Content Today (opens the original)

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    Today we have an impossibly vast range of resources and content about anything you need to learn or know about coffee and coffee shops. What a time to be alive! The issue that comes with these accessible and abundant resources is the issue of learning but never applying or growing. We have become people who seek information as the end in itself, not the means to an end On this episode I am going to give you some perspective on why we tend to collect content but very rarely apply it, and talk abo

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