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Katja Forbes

Katja Forbes bridges the gap between traditional customer experience and the emerging world of machine customers.

Newsletter · By Katja Forbes · English · Official site

Indexed issues, last 90 days
10
Latest publication
Sep 14, 2026
Audience
Checking…
Earliest in this view
Jul 10, 2026

Latest issues

  1. Issue · Sep 14, 2026

    Virtual Power Plants Are About To Get Multi-Agent Networks And The Agents Have Already Learned To Collude. (opens the original)

    Excerpt

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    <img alt="" class="sizing-normal" height="1393" src="https://substackcdn.com/image/fetch/$s_!ZtcI!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa08e974b-3794-416e-8794-693ec13f65a1_4271x4086.p

  2. Issue · Sep 7, 2026

    The First Bank for AI Agents Lasted Less Than Five Months (opens the original)

    Excerpt · Critical tone

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    <img alt="" class="sizing-normal" height="971" src="https://substackcdn.com/image/fetch/$s_!Un5t!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa2c7c5f4-b043-4d19-a83b-845fa72dedff_1536x1024.pn

  3. Issue · Aug 26, 2026

    A Dumpling Shop Just Built a Better AI Channel Strategy Than You (opens the original)

    Excerpt

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    <img alt="" class="sizing-normal" height="1018" src="https://substackcdn.com/image/fetch/$s_!oqTL!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F0ba29906-192d-4286-a8e1-ebbce2b2064a_5745x4016.

  4. Issue · Aug 21, 2026

    Your AI Customers Are Comparing Notes (opens the original)

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    <img alt="" class="sizing-normal" height="819" src="https://substackcdn.com/image/fetch/$s_!FIeT!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fd326b81c-7ab5-44a7-a97a-2bc05f3735e8_1672x941.png"

  5. Issue · Aug 14, 2026

    Bayer’s AI Writes the Order. John Deere’s AI Fills It. (opens the original)

    Excerpt

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    <img alt="" class="sizing-normal" height="1401" src="https://substackcdn.com/image/fetch/$s_!aC4r!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F274edc12-0040-4901-8fa1-390ec8097006_1870x1800.

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