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John E. Dunn

Reporter · US

Indexed articles, last 90 days
1
Latest publication
Sep 11, 2026
Outlet visibility, for Computerworld
Top 1M sites
Earliest in this view
Sep 11, 2026

Latest articles

  1. Article · Sep 11, 2026 · John E. Dunn

    How AI and cybersecurity are reshaping ServiceNow (opens the original)

    Excerpt · Critical tone · English

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    The once stable era of IT service management (ITSM) has entered a period of disruption and uncertainty. At least if you’re an investor or enterprise customer with an interest in ITSM giant ServiceNow, the signals over recent months have been hard to ignore. Last year, the category leader delivered market-pleasing AI announcements, a record share price, and good quarterly revenue growth, as well as an interesting pivot toward cybersecurity with the December acquisition of partner Armis for $7.75

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Top 1M sites

For Computerworld, the outlet · Measured Aug 1, 2026

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