John E. Dunn
- Indexed articles, last 90 days
- 1
- Latest publication
- Sep 11, 2026
- Outlet visibility, for Computerworld
- Top 1M sites
- Earliest in this view
- Sep 11, 2026
Latest articles
How AI and cybersecurity are reshaping ServiceNow (opens the original)
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The once stable era of IT service management (ITSM) has entered a period of disruption and uncertainty. At least if you’re an investor or enterprise customer with an interest in ITSM giant ServiceNow, the signals over recent months have been hard to ignore. Last year, the category leader delivered market-pleasing AI announcements, a record share price, and good quarterly revenue growth, as well as an interesting pivot toward cybersecurity with the December acquisition of partner Armis for $7.75
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Top 1M sites
For Computerworld, the outlet · Measured Aug 1, 2026
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