HeyJaredHumanising IT
Humanising IT: We Need to Talk About IT is the podcast for IT leaders, service management professionals, and digital transformation teams who know that great IT is about more than process, tools, and frameworks.Hosted by Katrina Macdermid and Wesley Eugene and brought to you…
- Indexed episodes, last 90 days
- 3
- Latest publication
- Aug 20, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 3, 2026
Latest episodes
What If Your IT Job Disappears? AI, Recruitment and the Future of Work (opens the original)
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What happens if your IT job doesn't change because of AI, but disappears completely? Shop our courses https://www.hitglobal.services/shop/ In this episode of Humanising IT: We Need to Talk About IT , Katrina Macdermid and Wesley Eugene are joined by former recruitment CIO Michael Kennedy to explore how AI is transforming recruitment, the job market and the future of IT careers. Recruitment has become an AI versus AI battle. Employers are using AI to write job adverts and filter candidates, while
What's Experience Got to Do with IT? (Part 2) (opens the original)
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Can IT service management ever deliver a great employee experience, or are we measuring the wrong things? Shop our courses https://www.hitglobal.services/shop/ 00:00 Introduction 00:01:39 The biggest pressure facing IT service management 00:04:19 Defining value in the public sector 00:07:03 What behavioural psychology teaches IT 00:09:55 Why IT measures the wrong things 00:14:20 Connecting IT metrics to business outcomes 00:17:25 Why the business still sees IT as a cost centre 00:18:13 Designing
What's Experience Got to Do with IT? (opens the original)
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What does experience really have to do with IT and why are so many IT leaders struggling to demonstrate the value they create? Shop our courses https://www.hitglobal.services/shop/ In this episode of Humanising IT: We Need to Talk About IT , Katrina Macdermid is joined by transformation expert Chris Barrett to explore one of the biggest challenges facing modern IT service management: translating operational excellence into business value. From MTTR and availability metrics to customer churn, tec
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