HeyJaredHospitality Talks
Join research and insights consultancy KAM as we sit down with leading voices in hospitality. Each episode explores fresh data, bold opinions and practical advice to help the industry adapt, innovate and thrive.
- Indexed episodes, last 90 days
- 4
- Latest publication
- Sep 8, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 10, 2026
Latest episodes
Why Community Could Be a Pub’s Biggest Commercial Opportunity | Jon Dale (opens the original)
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In this episode of Hospitality Talks, Katy Moses is joined by Jon Dale, Strategic Corporate Affairs, External Relations & ESG Lead at Punch Pubs, to explore new research into the economic and social value of the Great British pub (check it out here ) Katy and Jon discuss what that looks like in practice, from fundraising, local partnerships and sports sponsorship to tackling loneliness, supporting local suppliers and simply giving people a reason to leave the house and connect.Make sure you foll
Sheri Williamson On What Your Customers Aren't Telling You (Until You Ask) (opens the original)
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How well do you really know your customers? In this episode of Hospitality Talks , Katy Moses speaks to Sheri Williamson, Commercial & Marketing Director at Bill's , about how one of the UK's best-loved restaurant brands is using customer insight to fuel growth. Bill's has recently celebrated its 25th anniversary, expanded to 49 locations across the UK and continues to evolve its customer proposition. Sheri explains why the business invested in independent research, what surprised the team, and
Steve Alton on Why Great Pubs Start with Great People (opens the original)
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Katy Moses is joined by Steve Alton, CEO of the British Institute of Innkeeping (BII), for a conversation about the people behind Britain's pubs. Drawing on insights from KAM and BII's latest employee experience research, Steve explains why great teams are the defining factor behind great customer experiences and why investing in leadership, training and culture has never been more important.
Mark Fulton on Supporting Licensees to Succeed (opens the original)
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In this episode of Hospitality Talks, Katy Moses is joined by Mark Fulton, Operations Director for Leased, Tenanted & Managed at Wadworth. Together, they explore what it really takes to build successful partnerships between pub companies and their licensees, from listening to feedback and acting on insight, to investing in people, property and long-term growth.
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