Hello Operator
Leadership and operating philosophy for investors and investor-backed executives. Written by a private equity operating partner.
- Indexed issues, last 90 days
- 3
- Latest publication
- Sep 14, 2026
- Audience
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- Earliest in this view
- Jul 24, 2026
Latest issues
100x More Seriously (opens the original)
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You know, you can technically grow your business without ever winning another new customer.You can sell your customers additional products, or grow alongside them as they add employees, locations, or usage, or you can just raise your prices.Those are all potential sources of growth. But they depend on a finite resource: your current customers. If you want to keep growing (or grow faster) you also need a reliable way to win new customers. Winning new logos consistently is how you prove your busin
On Execution (opens the original)
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I’ve watched (and helped) several businesses turn themselves around over the last decade.Want to know what they had in common?Every turnaround started with an admission:Something pretty basic is not being done here as well as it should be.See, most underperforming businesses aren’t underperforming because they’re being outmaneuvered. They’re not losing to some better-skilled opponent in some elaborate game of 4D business chess. Their business model isn’t being disrupted, they’re not being flanke
Dumb Sales Questions (opens the original)
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If you’re trying to raise win rates or shorten sales cycles (who isn’t?), here’s a sneaky-effective thing you should try: Start a #dumbsalesquestions channel in Slack.<img alt="" class="sizing-normal" height="334" src="https://substackcdn.com/
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