HeyJaredGet Out of Wrap - Contact Centre Chat
There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre.Perhaps still an industry with a negative perception externally, the reality is very different & very positive.
- Indexed episodes, last 90 days
- 3
- Latest publication
- Aug 14, 2026
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- Checking…
- Earliest in this view
- Jul 24, 2026
Latest episodes
#269 – Why Outbound Is Dead: Susan Terry (Alvaria) on the Rise of Proactive Customer Outreach Podcast Description (opens the original)
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Susan Terry, SVP and Head of Product at Alvaria, joins Get Out of Wrap for a wide-ranging conversation about the death of "outbound" and the rise of proactive customer outreach. Drawing on decades spent leading product transformation across the graphic arts, advertising, and contact center industries, Susan explains why she believes the language we use — outbound vs. outreach — reveals a deeper shift in how businesses should think about customer experience. She unpacks how Alvaria was built from
#268 - What if leadership didn't need a leader - Danny Wareham (opens the original)
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Here's a Spotify description for this episode: #268 - What if leadership didn't need a leader? - Danny Wareham What if the best leaders are the ones who know how to get out of the way? In this episode, Martin sits down with psychologist, coach, and author Danny Wareham to unpack his book Constellation and the radical idea behind it: that culture — not a single person — can carry the weight of leadership. Danny shares the research behind the book, born out of studying agile project teams and scru
#267- James Revell - Why great teams don't grown on trees. (opens the original)
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Martin welcomes back "the Bearded Wonder Man" himself, James Revell, for a wide-ranging conversation on leadership, team culture, and the future of customer experience. Drawing on years of judging national and European contact centre awards, James shares what separates truly great teams from the merely good — authenticity, storytelling, and leaders who empower rather than dominate. The conversation turns to the evolving leadership journey: from early missteps navigating strategy and communicatio
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