HeyJaredFrontline Innovators
This is Frontline Innovators. Hosts Justin Lake and Gene Signorini speak with experts who are leading the way and driving digital transformation to the frontlines.
- Indexed episodes, last 90 days
- 3
- Latest publication
- Aug 12, 2026
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- Earliest in this view
- Jul 15, 2026
Latest episodes
Sell the Tweak, Not the Transformation - #145 - Torrence Smith (opens the original)
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Episode Summary Every rollout gets sold as a transformation. Torrence Smith makes the case that the word itself is part of the problem. In this episode, host Justin Lake sits down with Torrence, an operating executive and enterprise operational excellence consultant, to talk about what it really takes to make change land on the frontline. Torrence argues that for the people in the field, most of the daily work stays the same after a new system goes in, often around eighty percent of it. Frame th
Show Them Their Worth, or the Tool Sits Unused - #144 - Janie McNeil (opens the original)
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Episode Summary Senior IT change and adoption consultant Janie McNeil joins host Justin Lake to talk about why new technology so often goes unused, and what it actually takes to change that. She makes the case that adoption is a people problem long before it's a technology problem: when workers aren't brought in early, tools that cost millions sit idle and the damage trickles downstream for months. Janie digs into using data to prove adoption is working, why frontline teams learn by doing and wa
Confidence Is Contagious, and So Is the Lack of It - #143 - Carly Greenwald (opens the original)
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Episode Summary Carly Greenwald has spent more than 20 years in IT leadership and change management, leading global transformation work that connects new technology with the people who actually use it. In this episode she and host Justin Lake dig into why frontline adoption succeeds or fails, and they keep landing on one word: confidence. The conversation moves from the frontline worker handed a change they never asked for, to the customer across the counter, to the project team that has lived i
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