HeyJaredFrictionless Innkeeper Podcast
Interesting interviews with innkeepers and lodging experts, aimed to improve the challenging life of the independent innkeeper and lodging professional.
- Indexed episodes, last 90 days
- 3
- Latest publication
- Sep 9, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 9, 2026
Latest episodes
096: The Warm Cookie Effect: Creating Standout Guest Experiences (opens the original)
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Great hospitality is about more than getting everything right. It is also about how innkeepers and their teams respond when things do not go according to plan. In this episode, hospitality consultant Samantha Irwin, author of The Warm Cookie Effect: The Secret to Standout Hospitality , shares lessons from her experience revitalizing a historic hotel. She discusses building the right team, strengthening guest loyalty and turning mistakes into opportunities to create better guest experiences. We a
095: The Human Element Still Matters (opens the original)
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Technology continues to reshape hospitality, but the personal connections that make guests feel genuinely welcomed and cared for remain just as important. In this episode, Lucy Lewand, a hospitality consultant with Happy Hospitality Solutions, draws on more than 40 years in hospitality to explore the human side of the guest experience. She shares ways to create meaningful interactions throughout the guest lifecycle for maintaining the human connection. We are very thankful to Lucy for sharing he
094: Financing Strategies for Lodging Providers (opens the original)
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Finding the right financing can make the difference between growing your business and missing new opportunities. Michael Oppel, Vice President and Loan Officer at Stone Bank, discusses government-guaranteed loan programs for independent lodging businesses, including SBA and USDA financing. He explains which options are best suited for acquisitions, renovations, expansions, and new revenue-generating projects, while sharing common borrowing mistakes, the importance of a strong business plan, and
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