HeyJaredFive-Star Fitness by The Fit Guide
Elevating Fitness Through Hospitality.Presented by Jack Thomas and Matt Lavender, Five-Star Fitness will teach you the very best hospitality practices and secrets that have been elevating the world's best hotels and Michelin star restaurants for over 100 years.Learn from…
- Indexed episodes, last 90 days
- 12
- Latest publication
- Sep 29, 2026
- Audience
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- Earliest in this view
- Jul 7, 2026
Latest episodes
The Collapse of Nike Studios and Y7 (opens the original)
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One of America’s most well-known boutique fitness brands went from $10 million in annual revenue to closing every location less than two years after being acquired. FitLab raised $65 million, partnered with Nike and acquired some of America's best-known boutique brands such as Y7 Studio and Mile High Run Club. The Nike partnership fell apart. Then other studios started closing. We break down what happened, Y7 founder Sarah Larson Levey's public account of the final 18 months, and the bigger less
McKinsey on the Biggest Opportunities in Fitness, with Eric Falardeau (opens the original)
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Five-Star Gym Reception Services Course Eric Falardeau from McKinsey & Company joins the show to share his perspective on the biggest trends and opportunities shaping health, fitness and wellness. Drawing on McKinsey’s work with some of the world’s leading companies and investors, we explore where the industry is heading. We discuss industry consolidation, what investors are looking for, and the growth of multi-amenity gyms, mass participation events and social wellness. Eric also shares why fit
The ‘Hospitality Quotient’ of the Best Coaches (opens the original)
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Warmth and competence are both essential to delivering a five-star fitness experience, but which matters most? In this episode, Matt and Jack explore the idea of the “Hospitality Quotient” and why qualities like kindness, empathy, curiosity and self-awareness can be just as important as technical ability. We discuss what fitness can learn from Danny Meyer’s approach to hospitality, why the most knowledgeable coach isn’t always the best coach, and how to identify people with a high HQ during recr
How the World’s Best Gyms Keep Members Longer, with Dr Paul Bedford (opens the original)
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Five-Star Gym Reception Services Course Industry legend Dr. Paul Bedford — also known as the ‘Retention Guru’ — joins the show to share the lessons he’s learned from more than two decades studying member retention in the fitness industry. We discuss why people stay, why they leave, and the biggest mistakes gyms make when trying to improve retention. Keeping a member is easier than getting a knew one, so if you want your clients to stay as long as possible do not miss this episode. --------------
How to Build a Gym People Can’t Stop Talking About, with Mark Fisher (opens the original)
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Five-Star Gym Reception Services Course Mark Fisher built one of the fitness industry’s most distinctive brands, growing Mark Fisher Fitness into a business that generated more than $34 million in sales before its exit. Today, through Business for Unicorns, he helps gym owners around the world build stronger businesses, teams and member experiences. In this episode, we discuss how to create unforgettable first impressions, recruit warm and competent staff, use personalization to build stronger r
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