HeyJaredFeedback Matters
Welcome to Feedback Matters by GuestInsightWhat’s this podcast all about? All things related to guest & customer experience feedback.
- Indexed episodes, last 90 days
- 3
- Latest publication
- Sep 23, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 6, 2026
Latest episodes
NPS Changed Customer Feedback. Now Can We Do Better? (opens the original)
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You know the email. You stay at a hotel, eat at a restaurant, buy a product or use a service, and soon afterward it lands in your inbox: “How likely are you to recommend us?” Pick a number and you’ve just become part of a Net Promoter Score. NPS is everywhere; from hotels, restaurants and retailers to B2C and B2B product and service companies. For more than 20 years, that familiar question has been showing up in customers’ inboxes while the resulting scores have become a fixture on managers’ das
One Hotel Stay. Two Guest Surveys. Why? (opens the original)
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So You Want My Feedback?- Episode 21 After a recent hotel stay, Jeff received a feedback request that seemed to offer a simple choice: leave a public review if you enjoyed your stay, or explain your concerns if you didn't. As it turned out, it wasn't nearly that straightforward. A few days later, a completely separate guest survey from the hotel brand arrived. In this episode, Jeff and Rich walk through both feedback experiences live, examining what worked, what didn't, and what they reveal abou
So Close To Nailing It! (opens the original)
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So You Want My Feedback?- Episode 20 Can a simple haircut follow-up survey teach us something about customer feedback? Absolutely. In this episode of So You Want My Feedback, we step outside the hospitality industry to review the follow-up email and survey from a regional hair salon. While the business isn’t a hotel or restaurant, the customer experience principles are exactly the same. Jeff and Rich walk through the entire feedback journey—from the email invitation to the private survey and rev
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