HeyJaredFast Leader Show | Customer Experience Leadership
Grow the power of Customer Experience with new leadership skills with this innovative and unique podcast that dives into the lives of some of the world's brightest minds. And have a hoot with the Hump Day Hoedown with Jim Rembach, President of Call Center Coach.
- Indexed episodes, last 90 days
- 3
- Latest publication
- Sep 2, 2026
- Audience
- Checking…
- Earliest in this view
- Aug 5, 2026
Latest episodes
Stop Forcing Willpower Through Stress | David Gerber (opens the original)
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Leaders who force willpower through chronic stress pay in burnout, boredom, and bad decisions. Mental performance coach and lion tracker David Gerber, partner at Novus Global and author of The Lion is You, shows why leadership is a full-body experience and how standing still in crisis lets others draft off your calm. Learn why following the string beats forcing outcomes when market velocity never lets up.
Implement AI in Customer Service Without Losing the Human Touch with Ty Givens (opens the original)
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AI in customer service only works when humans set the infrastructure up first. Ty Givens, founder and CEO of the CX Collective, shows why a messy knowledge base turns AI into scaled chaos, and what leaders must fix before they cut staff.
Manar Morales: Flexibility by Design, Not Default (opens the original)
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Workplace flexibility is not a free-for-all. Done right, it is a designed system that wins for people and the business. Author Manar Morales (The Flexibility Paradigm) shows how to build holistic flexibility with guardrails, kill presenteeism myths, and cut proximity bias. What if FaceTime stopped counting as commitment? Hit play before your next hybrid decision locks in the wrong default.
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