HeyJaredExcellence Unlocked
If you're immersed in the world of manufacturing or supply chain management, you've likely encountered the elusive concept of excellence. But what does it truly mean? Is it a destination or a journey?
- Indexed episodes, last 90 days
- 12
- Latest publication
- Sep 22, 2026
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- Earliest in this view
- Jul 7, 2026
Latest episodes
Ep120 Inside the Complex Air Crash Investigation of USAir Flight 427 – Capt. John Cox (opens the original)
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Great problem solvers don't chase theories, they chase evidence, even when it takes years to find it. That's the lesson from Captain John Cox, who led the four-year investigation into USAir Flight 427, one of the most complex air crash investigations in history. With 56 years in aviation, including 25 years flying for major airlines and over 14,000 flying hours, John built one of the world's most respected aviation safety consultancies, now in its 21st year. A veteran accident investigator and c
Ep119 Understanding the Problem Before Solving It (opens the original)
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Real problem solving starts long before the whiteboard comes out. When Flight 427 went down in 1994, it took investigators nearly five years to find the answer, not because they lacked evidence, but because premature theories are seductive and discipline is hard. Most workplace problems aren't life or death, but the same trap catches us daily. We hear "productivity's down" or "customers are unhappy" and jump straight to solutions, skipping the one question that matters: what exactly is the probl
Ep118 Rework: How Small Errors Can Lead to Massive Problems (opens the original)
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Rework is the thief hiding in plain sight. We rarely count it as waste — we just call it "work." But every correction, resend, and re-check is a bill we already paid once, now due again. A warehouse re-slotting project seemed to be working... until productivity refused to move. The real issue wasn't visible until pickers spoke up. That's misalignment in action — the same failure that cost Airbus 500km of rewiring and two lost years on the A380, because different teams were building to different
Ep117 Continuous Improvement Is a Leadership Skill — Paul Ives (opens the original)
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Operational excellence doesn't begin with processes or tools – it begins with people. Manufacturing leader Paul Ives argues that continuous improvement only succeeds when leaders create the right culture, earn trust and consistently reinforce the behaviours they expect. With more than two decades of experience spanning automotive, pharmaceuticals and global supply chains, Paul has held senior leadership roles at Peugeot, AstraZeneca and Baxter, where he is now Manufacturing Director. Paul reflec
Ep116 The Gordian Knot and the Problem With Complexity (opens the original)
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The biggest breakthrough in problem-solving may be recognising that the problem itself is wrong. The ancient story of Alexander the Great and the Gordian Knot offers a powerful lesson for modern organisations: sometimes the smartest solution isn't to untangle complexity, but to question why it exists in the first place. Too often, we respond to inefficient processes by adding another approval, spreadsheet, meeting or piece of technology. We become better at managing the knot instead of asking wh
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