HeyJaredEnglish for Custmer Service Podcast
This is the best Podcast to get started with English for Call Centers and Customer Service for students of English as a Second Language. Practice your listening and speaking. Learn Call Center Soft Skills and Vocabulary.
- Indexed episodes, last 90 days
- 8
- Latest publication
- Sep 13, 2026
- Audience
- Checking…
- Earliest in this view
- Aug 6, 2026
Latest episodes
Podcast 46 | Explain Verizon Bills in English for Call Centers (opens the original)
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In this exclusive episode, we break down an actual Verizon Wireless Bill, performing a step-by-step visual audit of every section, charge, and surcharge. You'll learn exactly how to navigate complex line items and communicate them clearly and confidently in English to American customers.🎓 Master Billing Calls & Get CertifiedHandling billing is one of the most in-demand skills BPO recruiters look for. Take your English communication to the next level and secure your spot in an international call
Podcast 45 | 100 Billing Terms and Accent Training (opens the original)
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Mastering word choice is one of the fastest ways to elevate your customer service and handle call center interactions with confidence. In this episode, we break down how using the right vocabulary can instantly improve your call control, rapport, and professionalism on any BPO campaign. In this episode, you’ll learn: The core concepts of Word Choice for BPO campaigns How to correctly use empathy, empathize, empathetic / empathic, acknowledge, and acknowledgment A ready-to-use Empathy Script : "I
🎧 Podcast 44 | Word Choice for Call Center Campaigns (opens the original)
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Mastering word choice is one of the fastest ways to elevate your customer service and handle call center interactions with confidence. In this episode, we break down how using the right vocabulary can instantly improve your call control, rapport, and professionalism on any BPO campaign. In this episode, you’ll learn: The core concepts of Word Choice for BPO campaigns How to correctly use empathy, empathize, empathetic / empathic, acknowledge, and acknowledgment A ready-to-use Empathy Script : "I
🎧 Podcast 43 | Prepare Yourself to Give and Receive Feedback for Call Centers (opens the original)
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Prepare Yourself to Give and Receive Feedback for Call Centers: How to Give Feedback & Vocabulary -Are you prepared to give feedback as a supervisor? -Are you prepared to receive feedback as an agent? Did you know that FEEDBACK is just a fancy word for CRITICISM? I don't need to mention that some people are not open to receiving feedback. But the question is: How to give feedback or I should say 'coaching' instead withouth sounding too direct or perhaps putting people on the spot. The purpose of
Episode 42 - How to Use HELP OUT and SORT OUT for Customer Service (opens the original)
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Phrasal Verbs for Customer Service How to use HELP OUT and SORT OUT for customer service and call center interactions in English. In this episode, learn the most important phrasal verbs for customer service and call center interactions in English. This session is perfect for those at a B2+ or C1 English level who want to refine their customer service skills.👥 Perfect For:Call center agents looking to elevate their empathy skills 🌟 Advanced English learners (B2+ or C1) 🗣️ Professionals aiming to
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