HeyJaredDeb Newell, PhD-ABD
Executive Consultant | Founder, RTCS | PhD Candidate in I/O Psychology. I help property management leaders fix what’s broken and scale what works. I write about operational strategy, leadership, EI, and building scalable systems.
- Indexed issues, last 90 days
- 4
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- Aug 5, 2026
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- Jul 8, 2026
Latest issues
Are You a Viable Market Solution, or Just Open for Business? (opens the original)
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I used a phrase on a client call this week to make one very specific point. I was helping an owner make sense of her company, what it does well, where it actually makes money, and who it is really built to serve, and at some point, I told her the work in front of us was figuring out whether her business was a viable market solution. It is not a term I invented, but it named the problem so cleanly, and applies to nearly every company I consult with, because most owners have never stopped to ask t
You Trained Your Competition. Now What? (opens the original)
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Certain employees impress you from the first week. They are sharp, ambitious, full of ideas, and they work harder than almost anyone else on the team. The natural response is to give them more responsibility and to begin thinking of them as a future leader in your company. In many cases, the future they are building toward is their own company, not a longer career inside yours.I have watched this pattern repeat across the industry, and I have lived it directly. I hired the entrepreneurial type,
Recovering Twelve Points of Occupancy Under a Lender Deadline: All the Right Activity, None of the Results. (opens the original)
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If you own or oversee an underperforming property, the pattern I am about to describe will likely feel familiar. The leasing traffic is strong. The weekly meetings happen on schedule. The daily reports arrive on time. Management attention appears constant, and everyone involved is working hard. And yet the occupancy number will not move.Earlier this year, an affordable housing owner brought me in on exactly that property. A national third-party multi-family management company had taken over the
Four Months of Silence. Four Things I Built. (opens the original)
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My last newsletter went out in March, so it’s been about 4 months since I sat down to write one of these. My daily conversations and work with clients began to shift, prompting me to rethink how information should be viewed and what clients actually need from me. For most of my career, my value to a client has come through conversation. I sit across from an owner or a leadership team, diagnose what is not working, and tell them how to restructure it. That is still most of what I do. But over the
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