Dear Leaders: Love, Your People
Dear Leaders, We're rooting for you! But we also want you to do better. Because when you do better, WE do better. Leading is hard. We get it. Reporting to you is hard, too.And we know that neither of us is automatically taught how to navigate conflict with our people or leaders.
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Undercover Culture at Steak and Shake (opens the original)
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Dear Leaders, Whether you realize it or not, someone is going undercover in your culture every single day. They walk in, they interact with your people, and they walk out with a story — a story about who you are as a team and what you stand for. The question is: do you like the story they're going to tell? This episode was born out of an accidental undercover culture experiment at the most unexpected place — Steak 'n Shake. We'll talk about: What "undercover culture" is and why your customers (a
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