HeyJaredCX without the BS
CX without the BS is a refreshingly honest and engaging podcast that dives deep into the world of Customer Experience (CX).
- Indexed episodes, last 90 days
- 2
- Latest publication
- Aug 27, 2026
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- Earliest in this view
- Aug 5, 2026
Latest episodes
Is AI Actually Going to Replace You? | Telarus Partner Summit 2026 REVIEW (opens the original)
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Is AI actually going to replace you? I walked the Telarus Partner Summit floor in Grapevine, Texas with one question - what BS is being sold as gospel to technology advisors right now? And the answer was on full display. Because there are two kinds of advisors emerging in this channel... the AI-empowered advisor and the AI advisor. One of them wins. The other becomes indistinguishable from the tool they're hiding behind - and their customers can tell. I also tried an AI voice clone on my own pod
Gartner UCaaS Magic Quadrant 2026 EXPLAINED (Cisco, Microsoft, RingCentral, Zoom) (opens the original)
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Being named a Leader in Gartner's Magic Quadrant does not give you a free pass. It doesn't mean your support stops sucking. It doesn't mean your pricing stays honest after the quote. And it definitely doesn't mean somebody picks up the phone when the system breaks. This week, two stories prove it - the 2026 Gartner UCaaS Magic Quadrant, and NICE and RingCentral finally going bidirectional. Both look great in a press release. Both leave the same open questions for the people who actually live wit
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