HeyJaredCX Leadership Talks
The Bi-weekly Podcast for CX Leaders. To learn all things Customer Experience Management and leadership. To gain practical tips to deliver true results by spicing up your leadership.
- Indexed episodes, last 90 days
- 5
- Latest publication
- Sep 21, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 13, 2026
Latest episodes
#86 How Daikin scaled Customer Experience across Europe - CX Leadership insights with Nicoline Valk (opens the original)
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How do you scale Customer Experience across 17 European affiliates when you cannot lead CX from headquarters alone? In this episode of CX Leadership Talks, Nienke Bloem speaks with Nicoline Valk, Department Manager Customer Experience at Daikin Europe. Nicoline shares how Daikin moved from a B2B focus towards a B2B2C approach and how she developed a centralized CX program that allows countries to take local ownership. At the heart of their conversation is omotenashi: the Japanese philosophy of g
#85 Your calendar Is one of your most important CX Leadership tools (opens the original)
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This episode challenges CX leaders to look at their calendar as a leadership tool and ask whether their time truly reflects the strategic priorities and impact they want to create.
#84 The power of dreaming out LOUD (opens the original)
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This episode challenges CX leaders to dream out loud about the future they want to create, the leader they want to become, and the one move they can make now to bring that future closer.
#83 Design Love In: Have we taken Love out of business? (opens the original)
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What if we spend too much time in CX fixing what is broken? In this episode of CX Leadership Talks, Nienke Bloem shares three insights from Marcus Buckingham’s book Design Love In and explores what they mean for Customer Experience leaders. This is not just a book review. It is about what the book made her rethink about positive customer moments, purpose in business and the role CX leaders can play in bringing more Love into organizations. In this episode, you’ll learn: Why you should study the
#82 Would they miss you? The CX budget cut test (opens the original)
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Welcome to a new episode of CX Leadership Talks with Nienke Bloem! Today, we dive into a thought-provoking challenge every CX leader must face: Would they miss you if your CX team disappeared tomorrow? Drawing inspiration from a recent Qualtrics event, Nienke Bloem explores the true business impact of CX teams and introduces the crucial "budget cut test." Are you and your team seen as a must-have driving results, or just a nice-to-have delivering activities? With real-world examples and actionab
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