HeyJaredCustomer XO
Customer service operators carry the pressure of fraud every day, from polished fake invoices to “item not received” claims that don’t add up.Each episode, Alex Shamir, VP of Data and Risk, and Jordan Shamir, VP of Product, sit down with frontline CX leaders to unpack real…
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Your Data Silos Are the Real Fraud Engine (opens the original)
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Return fraud has evolved and most of it is hiding in places your tools aren't looking. Today's most damaging fraud isn't stolen credit cards. It's customers switching return labels, gaming leaked promo codes, and exploiting the data silos between your warehouse, your support team, and your e-com platform. In this episode, we break down what frontline CX teams are actually seeing and how to fight back without burning out the people on the front lines. Jordan Shamir sits down with Jordan Gesky, e-
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