HeyJaredCustomer Success Talks
Welcome to Customer Success Talks: Real Challenges, Expert Advice – the podcast for everyone passionate about CS! Whether you're transitioning into CS or a CSM with around three years of experience, this podcast is here for you.
- Indexed episodes, last 90 days
- 6
- Latest publication
- Sep 23, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 15, 2026
Latest episodes
VP of CS Reveals the The Biggest AI Mistake CSMs Make (And What to Do Instead) (opens the original)
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Are CSMs making AI harder than it needs to be? Yes, and it's costing us time, revenue, and customer relationships.In this episode, I sit down with Lukas Alexander, VP of Customer Success, to break down exactly where CS teams go wrong with AI and the step-by-step approach that actually works.Lukas has spent over a decade building and scaling global CS teams, driving NRR growth, and coaching CSMs to grow their impact. His customers? Other customer success managers. So when he talks about AI in CS,
The CS Secret to Getting Feature Requests Prioritized Now (opens the original)
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Are your feature requests and customer feedback piling up in the backlog, with no movement, no ETA, and frustrated customers asking you for answers you don't have? You're not alone. One of the most common pain points for Customer Success Managers is the disconnect between CS and the product team. But the good news? It's fixable, and it starts with how you communicate, not just what you communicate. In this episode, Margo Barysheva , the first CS hire at a cybersecurity startup in Israel, discuss
Your Customer Data Isn't Actionable Yet: Here's Why (opens the original)
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How should Customer Success Managers actually use data? In this episode, Denny Burda, Chief Customer Officer at River Consultancy Group, to break down a simple framework for turning customer data into insights, conversations, and actions that drive retention and expansion. Many Customer Success Managers have access to dashboards, metrics, and usage reports but struggle with what to do with the data. Instead of getting lost in spreadsheets or overwhelming QBR slides, Denny explains how CSMs can m
How the shifting global market, AI, and new pricing models are reshaping Customer Success right now (opens the original)
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In this episode we have the honor of having two of the most respected leaders in CS, Jan Young and Ralphie White, to unpack how the shifting global market, AI, and new pricing models are changing Customer Success, and what you can actually do about it. They get into why the market shift isn't temporary, how consumption and outcome-based pricing are changing the CSM role, why AI is pushing CS away from "gap-filling" toward specialized, technical, revenue-owning work and honest, practical advice f
Why Most QBRs Fail And the 15-Minute QBR That Fixes Them (opens the original)
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What if your Quarterly Business Review didn’t need 30 slides and an hour-long meeting to deliver value? And to discover how to change this, I sat down with Customer Success leader Andrea Bumstead to break down her powerful 15-Minute QBR framework, a practical approach that is challenging the way SaaS companies run customer conversations. Andrea, former VP of Customer Success and founder of CS Impact, shares why traditional QBRs often fail to create real value for customers and how Customer Succe
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