HeyJaredCustomer Success: Pivot Your Career
Insightful interviews for anyone looking to join or move up in the Customer Success (CS) profession.We'll talk with guests with a variety of CS roles from customer success managers (CSM) to chief customer officers (CCO), along with CS recruiters.
- Indexed episodes, last 90 days
- 3
- Latest publication
- Sep 24, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 22, 2026
Latest episodes
Embracing AI: Matthew Reinbold Discusses Digital Strategy in Enterprises (opens the original)
Read excerpt
AI is reshaping customer success—and the winners will be those who adapt with intention. Guest Matthew Reinbold, Senior Principal Consultant and Digital Engagement Lead at Concentrix , joins the Customer Success Pivot Your Career podcast with co-hosts David Lokietz and Alex White. Matthew discusses how organizations are racing to show “AI progress,” often through point solutions that don’t scale, and why governance, data protection, and cultural impacts matter as much as efficiency. Matthew also
Defining Outcomes Strategies: Eric Gardner's Journey in Customer Success (opens the original)
Read excerpt
Customer Success is shifting from activity to measurable outcomes as AI reshapes SaaS. Guest Erich Gardner, Manager of Deployment and Growth Strategy at Planhat, joins the Customer Success Pivot Your Career podcast with co-hosts Alex White and David Lokietz. Erich recounts his 10+ year SaaS path from sales to delivery and CS leadership. He explains how CS is being redefined around clear outcome ownership, AI-driven change, and stronger commercial responsibility for retention and expansion. He em
The Power of Unified Data: Karl Simon on Leading AI Innovation (opens the original)
Read excerpt
AI that meets customers where they work by cleansing data, managing AI drift, ensuring governance and managing a solution that is AI model agnostic. Leave the heavy lifting to Subatomic! Guest Karl Simon, Co-founder and CTO of Subatomic, joins the Customer Success Pivot Your Career podcast with co-hosts Alex White and David Lokietz. Karl recounts his path from Oracle into data warehousing and analytics, through roles at companies including Gap, Saks Fifth Avenue, Genentech, and Komodo Health, an
Publishing over time
Last 90 days. Choose a month to open its work.
Recurring subjects
Named in the text we hold. One piece can cover several.
Not enough subject data for this period yet.
Audience
No verified audience measurement yet.
About this data
Counts cover the work we have indexed. Tone needs enough text and a confident classification. Excerpts and episode notes are not full articles or transcripts.
Identity or attribution wrong? Suggest a correction.