HeyJaredCustomer Service Academy
Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business.
- Indexed episodes, last 90 days
- 2
- Latest publication
- Aug 21, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 31, 2026
Latest episodes
197: Halftime Is Over: Finish 2026 Strong (opens the original)
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Half Time Is Over: Finish 2026 Strong Time is ticking away on 2026 and it might feel like you have just over 4 months left in the year, you really only have 3. The whistle blew on June 30th, and now is the time to take action if you want to impact what remains of 2026. Most leaders spend August telling themselves there's plenty of time, but November and December already belong to holidays, budget season, and year-end close. That leaves August, September, and October as the window where the work
196: Saying "Great Work" Isn't Recognition With Alex Grande (opens the original)
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Saying "Great Work" Isn't Recognition "Great work." Two words, zero impact. Your team can tell the difference between recognition and reflex, and so can your turnover numbers. In this episode I sit down with Alex Grande, founder of Recognize, to talk about what actually moves the needle on employee experience. Alex brings a rare combination to this conversation - he's an entrepreneur building HR technology, but he came up through psychology with published research in unconscious bias and social
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