HeyJaredCustomer Perspective: An Ipsos Podcast
Customer Perspective is a weekly podcast aimed at all of you who are concerned, in some way, with helping your organisation deliver on its Brand Promise to customers; so whether you’re a Customer Experience practitioner, lead CX measurement and management programmes, head up…
- Indexed episodes, last 90 days
- 2
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- Aug 28, 2026
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- Aug 13, 2026
Latest episodes
Season 10, Episode 02: Generations at Work: Moving Beyond the Stereotypes (opens the original)
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Join Bhavna Sawnani as she explores the realities of generations in the workplace with Emily Cooke , Director in the Global Employee Experience team at Ipsos. As workplaces become increasingly age-diverse, it can be tempting to explain differences in employee expectations, behaviours and experiences through generational labels. But how much of what we think we know about different generations at work is actually true? Drawing on Ipsos research, Bhavna and Emily unpack some of the most common gen
Season 10, Episode 1: Making Banking More Human How TD Bank is Using CX to Differentiate Through Empathy, Simplicity and AI (opens the original)
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In this episode of The Experience Perspective, host Helen Bywater-Smith , Global Head of CX Advisory at Ipsos, is joined by Andrea Marsales , Associate Vice President, Client Experience Practices at TD Bank, and Mario Caceres , Client Partner at Ipsos Canada, for a conversation on the evolving role of customer experience in financial services. As competitive pressures grow, in a challenging context and digital-first challengers reshape customer expectations, Andrea shares how TD Bank is pursuing
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