HeyJaredCranston IT Audio
Your go-to channel for navigating today’s tech challenges in business. From managed IT and cybersecurity to cloud services, Cranston IT Audio brings you real-world insights, expert advice, and updates that matter.
- Indexed episodes, last 90 days
- 6
- Latest publication
- Sep 17, 2026
- Audience
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- Earliest in this view
- Jul 9, 2026
Latest episodes
What Is IT Procurement? A Practical Guide To Smarter Tech Buying (opens the original)
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When teams buy software on company cards or order random laptops, it inevitably leads to messy onboarding, security risks, and wasted budgets. Understanding exactly what is IT procurement helps you connect your technology purchases directly to daily work, secure access, and long-term planning before the money is spent. A structured IT procurement process ensures every tech purchase actually supports your team rather than creating new helpdesk headaches. This discipline helps you: - Stop budget w
IT Procurement Best Practices That Keep Tech Buying From Slowing Work Down (opens the original)
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Are delayed tech orders and confusing vendor contracts slowing down your team? Implementing practical IT procurement best practices ensures new technology supports your daily operations instead of creating new helpdesk headaches. Stop small buying mistakes from becoming massive workflow disruptions. A streamlined purchasing process helps you: • Speed up onboarding: Get devices and apps ready before a new hire's first day. • Protect sensitive data: Require security and cloud access reviews upfron
Benefits of Remote IT Support: The IT Fix That Keeps Work Moving (opens the original)
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The benefits of remote IT support become obvious when slow logins, dropped calls, cloud access issues, failed updates, and repeated tickets start eating into the workday. This episode breaks down how remote support helps businesses respond faster, track recurring problems, support hybrid teams, manage devices, monitor critical systems, and keep IT issues from spreading into larger operational delays. We also cover predictable support costs, vendor coordination, proactive monitoring, patching, ba
How to Handle IT Support Tickets Before Small IT Issues Wreck the Workday (opens the original)
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Learning how to handle IT support tickets is about more than answering requests faster. Poor ticket intake, unclear priorities, duplicate requests, and missing details can slow down payroll, customer service, onboarding, and daily work. This episode breaks down how to build a cleaner support process, ask users for useful information, track issues across devices and vendors, prioritize work by business impact, reduce repeat tickets, and stop invalid requests from clogging the queue. If your IT te
The Cost of IT Support for Small Businesses: The Hidden Costs Nobody Warns You About (opens the original)
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The cost of IT support for small businesses isn't just about finding the lowest monthly price. Every delayed support ticket, failed backup, Microsoft 365 issue, or VoIP outage carries a real business cost. This video breaks down what actually affects IT support pricing, compares managed services with break-fix support, explains what should be included in your support agreement, and reveals the hidden costs many businesses overlook. Watch before signing your next IT contract and learn how to comp
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