Copperberg Conversations on Manufacturing Matters
Copperberg Conversations on Manufacturing Matters is where industry questions meet expert answers. Each episode brings candid discussions with the industry's top thinkers and innovators.
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- Jul 20, 2026
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The Next Service Equation: Talent, Technology, and Value with Aly Pinder Jr. (opens the original)
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This episode of Copperberg Conversations on Manufacturing Matters explores how aftermarket and field service are evolving as manufacturers move from reactive service models toward more predictive, connected, and value-focused strategies.Our guest, Aly Pinder Jr., Research Vice President, Aftermarket and Service Strategies at IDC, joins Lisa Hellqvist to reflect on the key conversations coming out of Copperberg’s Birmingham events and what they reveal about the future of service. Drawing on his r
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