HeyJaredCommunication Breakdown
Communication Breakdown is a postgame show for PR pros. In each episode, hosts Craig Carroll (fmr. USC Annenberg, UNC Chapel Hill) and Steve Dowling (fmr.
- Indexed episodes, last 90 days
- 11
- Latest publication
- Sep 17, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 9, 2026
Latest episodes
You Ought Not Be In Pictures (opens the original)
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In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine what happens when Hollywood turns corporate leaders into central characters. With new productions focused on Mark Zuckerberg, Sam Altman, and Elon Musk, they explore how dramatizations and documentaries can reshape public understanding of companies long after the original events occurred. The discussion goes beyond media strategy to examine governance, founder dependence, institutional accountability, and why org
Episode 100 (opens the original)
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In this 100th episode of Communication Breakdown, Steve Dowling and Craig Carroll revisit the major forces that have shaped corporate communications over the past two years. They examine how political pressure drove companies to reconsider diversity commitments, how narrative arbitrage allowed outside actors to seize control of corporate stories, and why unrestrained executives increasingly create their own reputation crises. The episode closes with a practical look at how calibration, evidence,
Long-time listeners, first-time callers (opens the original)
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In this special listener-driven episode of Communication Breakdown, Steve Dowling and Craig Carroll answer questions from communications leaders and longtime supporters of the podcast. The conversation covers corporate silence, credible storytelling, misinformation, CEO transitions, professional development, artificial intelligence, and how the hosts select the stories they analyze each week. Guest Callers Hannah Wong Dominic Carr Abby Hayes Farzana Baduel Kim Sample Marcia Dawkins Keith Berman
Return on Mission (opens the original)
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In this episode of Communication Breakdown, Steve Dowling and Craig Carroll explore a different way to measure the value of corporate communications, public affairs, and stakeholder engagement. Building on Dell’s use of “return on mission,” Craig applies the concept to corporate affairs and asks whether communications work makes an organization more capable of accomplishing its strategic goals. The conversation examines transaction costs, coordination costs, attention, confusion, crisis preventi
Fixing Flock’s Blind Spot (opens the original)
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In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine Flock Safety’s attempt to reset its reputation amid growing criticism of its automated license plate reader network. They assess the company’s new safeguards, CEO Garrett Langley’s media tour, and Flock’s effort to reposition itself from a surveillance provider to the industry’s leading watchdog. Steve and Craig explore the difference between controlling a story and completing it, particularly when a compan
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